{"id":2470,"date":"2020-05-12T10:35:33","date_gmt":"2020-05-12T10:35:33","guid":{"rendered":"https:\/\/freckleandhide.co.uk\/?page_id=2470"},"modified":"2020-05-12T10:35:33","modified_gmt":"2020-05-12T10:35:33","slug":"tcs","status":"publish","type":"page","link":"https:\/\/cool-babbage.185-132-38-6.plesk.page\/?page_id=2470","title":{"rendered":"T&Cs"},"content":{"rendered":"

Shop Now ><\/a><\/h2>\n

\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\n

Shipping costs – UK<\/h2>\n

UK shipping is now FREE for all Freckle + Hide products.\u00a0 I aim to pop your product in the post within a couple of days. If you need your item more quickly (because sometimes it seems to take AGES when you are waiting for something new and exciting) then get in touch at hello@freckleandhide.co.uk <\/a>and I\u2019ll do my best to help.\u00a0 Items over \u00a350 will be insured and may require a signature on delivery.<\/p>\n

Shipping costs – Worldwide<\/h2>\n

I love my products to be winging their way to far flung destinations so am delighted to offer worldwide shipping via Royal Mail International Tracked.\u00a0 Shipping costs will be calculated at the checkout based on the weight of the items and where you are in the world.\u00a0 Please note that any duties and\/or import taxes are solely the responsibility of the buyer so please check out your local regulations before completing your purchase.\u00a0 I always obtain proof of postage and whilst we cannot be held responsible for items lost or damaged after they leave our care, I will try to help with any postal problems you have as long as you are nice to me.<\/p>\n

Dispatch<\/h2>\n

I aim to dispatch orders within 48 hours.\u00a0 The exception to this is custom orders or products with a bespoke element (such as the George waist bag).\u00a0 In these cases I will be in touch once the order is placed to discuss requirements and will keep in touch with you during the making process to keep you updated with the progress of your item.<\/p>\n

Packaging<\/h2>\n

To honour my commitment to run a zero waste business, where possible products will be sent in re-used packaging.\u00a0 It doesn\u2019t always look pretty but I guarantee what\u2019s inside is.<\/p>\n

Covid Clause<\/h2>\n

The world is a bit crazy at the moment and restrictions to contain covid are changing frequently and without much notice.\u00a0 I will do my very best to dispatch your order ASAP but there may be delays either at my end or with Royal Mail and\/or your local mail provider whilst the pandemic is ongoing.\u00a0 I will keep in touch with any relevant order updates and if you have any questions or concerns, please email me at hello@freckleandhide.co.uk<\/a> and we can talk them through.<\/p>\n

Returns policy<\/h2>\n

It is difficult to buy things online when you can\u2019t see the item in real life or stroke it before you buy.\u00a0 If only scratch and sniff internet was a thing.\u00a0 I want you to fall madly in love with our products, but if when it arrives you find you only \u2018like\u201d it (the most insipid word ever) or find your feelings toward it are more of a slight, thin sort of inclination, then you are welcome to return it to me within 30 days.\u00a0 The item must be unused and in perfect condition and we do ask that you cover the cost of the return postage.<\/p>\n

Warranty<\/h2>\n

When you buy from me, I consider you family.\u00a0 Not the kind of family you put up with but secretly hope that they fall under a bus, but family in the \u201cI\u2019m here for you, give me a call, let\u2019s hug it out\u201d kind of way.\u00a0 So if there is a problem please get in touch.\u00a0 If the problem is with my workmanship or materials then I will be happy to repair or replace the item free of charge.\u00a0 If your puppy has used your bag as a chew toy, your 4 year hold has decided to use your wallet as the canvas for their latest masterpiece or the leather has worn away where you have been obsessively petting it (you know who you are),\u00a0 this won\u2019t be covered under warranty but we would be happy to try to help, so do drop us a line.<\/p>\n

In order for the warranty to apply, you need to take reasonable care of your item, so don\u2019t throw it under a train, take it wild swimming with you or use some of the hardware to open an ice cold beer at the end of the day.\u00a0 The leather we use will benefit from a gentle towel dry if you get stuck in the rain (please don\u2019t put in on the radiator, how would you like your bum burnt?) and a wee moisturise with leather conditioner once a year or so to keep it in good condition.<\/p>\n

Our leather<\/h2>\n

All my leather has been reclaimed, so has had another life before it came to me.\u00a0 Luckily for you, this means the leather is super soft and supple like your favourite, comfiest pair of shoes (without the smell) but it does mean that there may be marks on the leather.\u00a0 These tend to be most visible on tan leather.\u00a0 I love the personality this brings to our products but if that\u2019s not your bag (did you see what we did there?) then go for one of the darker colours.\u00a0 In order to reclaim the maximum leather from an item, I tend to split the leather down existing seams and unpick previous stitching to make use of the seam allowance.\u00a0 On some of my products I keep these imperfections and use them as part of the design.\u00a0 I will usually mention this in the description and\/or make sure it is included in some of the photos but if you aren\u2019t sure then get in touch and I can answer any questions you may have.<\/p>\n

Commissions<\/h2>\n

I love working with people on bespoke items and am always happy to chat through your ideas.\u00a0 Once we have agreed on a design and I have given you a quote, a 50% non-refundable deposit is required before work starts on your item.\u00a0 I will give you an estimate of timescale for the finished product and will try to keep you updated on the progress.\u00a0 Once the item is finished, I will send you pictures of the finished products and if you are happy, will send you an invoice for the balance of the cost.\u00a0 This needs to be paid in full before the item is shipped.<\/p>\n

\t\t\t
\n\t\t\t\t\t\tShop Now
\n\t\t\t\t\t<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Shop Now > Shipping costs – UK UK shipping is now FREE for all Freckle + Hide products.\u00a0 I aim to pop your product in the post within a couple of days. If you need your item more quickly (because sometimes it seems to take AGES when you are waiting for something new and exciting) … Read more<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-2470","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/cool-babbage.185-132-38-6.plesk.page\/index.php?rest_route=\/wp\/v2\/pages\/2470","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cool-babbage.185-132-38-6.plesk.page\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cool-babbage.185-132-38-6.plesk.page\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cool-babbage.185-132-38-6.plesk.page\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/cool-babbage.185-132-38-6.plesk.page\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2470"}],"version-history":[{"count":0,"href":"https:\/\/cool-babbage.185-132-38-6.plesk.page\/index.php?rest_route=\/wp\/v2\/pages\/2470\/revisions"}],"wp:attachment":[{"href":"https:\/\/cool-babbage.185-132-38-6.plesk.page\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2470"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}